How do I file a complaint?

Anyone may inquire about enforcement of the Code by sending an email or calling Kaaren Winkler of the Washington REALTORS® at 800-562-6024 x-140.  All calls are held in strictest confidence. The Association only acts to investigate a potential ethical violation when the complaint is filed in writing and in the proper format.  Information you should know before you file an Ethics Complaint. 

Code of Ethics & Summary of the 17 Articles     
The following is a summary of the 17 Articles of the Code of Ethics. This is only a summary. If you identify an item that interests you, click on that number and it will take you to the entire text of the Article and its clarifying Standards of Practice. CAUTION: Any complaint must cite the Article or Articles that have been violated. Read the complete text of the Article for applicability.

REALTORS® pledge to:

  1. Be honest with all parties to a transaction.
  2. Avoid misrepresentation or concealment of pertinent facts.
  3. Cooperate with other brokers.
  4. Disclose ownership or self-dealing.
  5. Disclose current or contemplated self-interest.
  6. Disclose other fee sources to clients.
  7. Disclose dual compensation to all parties.
  8. Use trust accounts.
  9. Put agreements in writing.
  10. Avoid discrimination.
  11. Show competence in field of practice.
  12. Present true representations in advertising.
  13. Seek legal counsel when needed.
  14. Support the Code of Ethics process.
  15. Avoid false statements about competitors.
  16. Respect client/agent relationships.
  17. Arbitrate disputes

 

Other resources to file a complaint against any licensed real estate agent

Disciplinary guidelines: Washington State Department of Licensing
File a complaint:  Washington State Department of Licensing
File a complaint:  Northwest Multiple Listing Service 800-541-0455